Booking information from A to Z
From May to November, you will receive the activeCARD free of charge upon arrival. It is the exclusive guest card of the holiday region Sterzing-Ratschings-Gossensass. With it, you can use public transport and many lifts for free and get free admission to many museums. All information and advantages of the card can be found here.
Our bank details:
Südtiroler Volksbank – Sterzing branch
IBAN: IT50 T058 5659 1100 0157 1306 400
Booking bed and breakfast
If you only book an overnight stay with breakfast, the price is reduced by €10.00 per person and day.
Due to the current uncertain COVID-19 situation throughout Europe, we have slightly changed our cancellation policy. We can offer you free cancellation/change of your stay up to 5 days before arrival should one of the following situations occur:
- The journey to South Tyrol/Italy is made impossible due to border closure.
- There is a travel warning/quarantine requirement for South Tyrol/Italy from your home country.
- For all other reasons for cancellation, our general cancellation conditions continue to apply:
Cancellation up to 6 weeks before arrival: free of charge
Cancellation 3 to 6 weeks before arrival: the deposit will be kept
Cancellation less than 3 weeks before arrival and in case of early departure or late arrival: 70% of the agreed room rate will be charged.
To be on the safe side, we recommend that you take out travel cancellation insurance.
On the day of arrival, your room will be ready for occupancy from approx. 2 p.m. If it is not possible for you to arrive by 7 p.m. on the day of arrival, please let us know. On the day of departure, we kindly ask you to leave your room by 10.30 a.m.
With two full-paying guests in the same room, the following discounts apply for children:
- up to 2 years: free of charge
- 3 to 5 years: 70% discount
- 6 to 10 years: 50% discount
- 11 to 14 years: 30% discount
Dogs are only allowed by prior arrangement and only in the room categories “Maratsch” and “Wetterspitz”. We charge €15.00 per day without pet food for your furry friend.
A local tax of €1.90 per person per night is charged for all guests over 14 years of age. This tax is not included in the list price and can only be paid on-site.
Services that are not used
No deductions will be made from the package price for services not used during the package weeks.
Single room supplement
We add a supplement of €30 per day to the listed price for guests occupying a double room alone. We do not book double rooms for single occupants during the high season. Please note that our suites are not available to single occupants.
All rooms at the Aktivhotel Panorama are non-smoking.